Home Learning Centers Handbook

Coordinators Handbook

Welcome and table of contents

The ICN Handbook for Learning Center Coordinators is a set of learning resources for new coordinators as well as supportive information for experienced coordinators. The learner services offered through the statewide ICN system of learning centers depends on interinstitutional cooperation and a wide spectrum of current information.

Introduction

Background information

• What is an Learning Center?
• Roles and responsibilities of learning center and campus coordinators
• Introduction to support resources for learning centers
• IHETS and its mission
• Home institution concept for facilitating enrollment

Learning Center models

• Original vision
• Current models

Consortium support

• Consortium support for learning centers
• How to use the coordinate majordomo e-mail list

Directories

• Campus coordinators listed by campus
• Learning center coordinators listed by city
• Learning center coordinators listed by map

College processes

• Guide to on-campus enrollment functions
• How a student enrolls in distance/distributed classes
• Scenarios for registration
• Transferring courses from one institution to another
• Fundamental questions to ask of new learners
• Frequently asked questions (FAQs) and answers
  
  

Marketing

• Marketing tips and ideas
• Customer service tips

Student resources and campus Web links

• Academic calendars
• Admissions
• Bookstores
• Bursars
• Continuing studies
• Distance education
• Independent and extended studies
• Financial aid and assistance
• Graduate schools and programs
• High school courses
• Library resources and assistance for distance education
• Registrars
• Educational licensing
• Special featured programs and centers
• Indiana time zones
• Map of Indiana time zones
• List of hotline resources and links used by SSC specialists

Glossary